Customers
Business conduct

The way we conduct ourselves in the pursuit of our business objectives impacts our customers and other stakeholders, and it influences the amount of trust and confidence they have in us.
Responsible investing

BMO engages with the companies in which we invest to promote their adoption of ESG best practices, and offers options that empower our customers to invest with ESG considerations in mind.
Responsible lending

BMO integrates environmental, social and governance (ESG) considerations into our financing and lending activities – mitigating risk while creating the conditions that drive a more sustainable future.
Financial inclusion

BMO works to lift up communities in need by providing tools that help people develop financial resilience and fulfill their potential.
Accessibility

In defining a great customer experience for our customers with disabilities we are committed to removing barriers and providing alternative ways to access our products and services.
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