Fairness and clarity
All of our banking and investment offerings comply with consumer protection laws, regulations, voluntary codes of conduct and public commitments regarding the fair design and sale of financial products and services.
We provide our front-line employees with extensive training and specialized tools that equip them to recommend appropriate products and answer our customers’ questions. We strive to use clear and simple language in our marketing. We offer financial education to our customers to help them understand the nature of our products and services and the agreements they sign.
Three ways to engage
Office of the Customer Complaint Appeal Office (CCAO)
The role of the Office of the Customer Complaint Appeal Office is to conduct an impartial review of customer complaints in an effort to facilitate a resolution.