Engagement is embedded in all areas of the bank; that’s how we stay current with the interests and expectations of our stakeholders. We seek feedback through all customer-facing channels, make it simple for shareholders to raise concerns, and provide opportunities for employees to tell us what matters to them. We engage with stakeholders in person and through social media, participate in roundtables with our peers, and are active members of a variety of industry and community associations. The feedback we receive guides the decisions we make for our business and helps us clarify the issues that matter. Quite simply: we listen and learn.
Learn more about stakeholder engagement at BMO.