Our business is built on our reputation. The way we conduct ourselves in the pursuit of our business objectives impacts our customers and other stakeholders, and it influences the amount of trust and confidence they have in us. Our most enduring responsibility to them is to demonstrate principled behaviour that is guided by our values. That is fundamental.
Rooted in our values of integrity, empathy, diversity and responsibility, our Code of Conduct (Code) is the foundation for all other BMO policies and procedures. More than a set of rules, the Code is our guide for ethical conduct and responsible decision-making. We make sure that everyone at BMO understands its intent, the values that inform it and the principles it sets out as our ethical standard, so that each of us can do what’s right – even when we face difficult choices.
Code of Conduct
Our code of conduct is our guide for ethical conduct and responsible decision-making.
Privacy and security
See all of the ways we respect and protect the privacy of the personal information of our customers and employees.
Our governance framework and practices support ethical conduct, sound decision-making and compliance with the laws and standards that apply to us.
Operating with transparency instills trust in our stakeholders, keeps them informed, and lowers our risk – and it’s the right thing to do.
Office of the Ombudsperson
The role of the Ombudsperson is to conduct an impartial review of customer complaints in an effort to facilitate a resolution.
Engagement is embedded in all areas of the bank – see how we stay current with the interests and expectations of our shareholders.
Our achievements are a testament to our employees, and serve as a beacon for future performance.