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Business conduct
A firm foundation in our code of conduct
Rooted in our values of integrity, empathy, diversity and responsibility, our Code of Conduct (Code) is the foundation for all other BMO policies and procedures. More than a set of rules, the Code is our guide for ethical conduct and responsible decision-making. We make sure that everyone at BMO understands its intent, the values that inform it and the commitments it sets out as our ethical standard, so that each of us can do what’s right – even when we face difficult choices.
Code of conduct
Our code of conduct is our guide for ethical conduct and responsible decision-making.
Privacy and security
See all of the ways we respect and protect the privacy of the personal information of our customers and employees.
Governance
Our governance framework and practices support ethical conduct, sound decision-making and compliance with the laws and standards that apply to us.
Transparency
Operating with transparency instills trust in our stakeholders, keeps them informed, and lowers our risk – and it’s the right thing to do.
Office of the Customer Complaint Appeal Office (CCAO)
The role of the Office of the Customer Complaint Appeal Office is to conduct an impartial review of customer complaints in an effort to facilitate a resolution.
Engaging stakeholders
Engagement is embedded in all areas of the bank – see how we stay current with the interests and expectations of our shareholders
Awards
Our achievements are a testament to our employees, and serve as a beacon for future performance.